Can we get what the balance is from on the statements. have it hay if it is from a copay or deductible or coinsurance. With this not being on the statements patients are going to call and ask why they owe and complain that it should be on the statements..

First Name (Nombre de pila)
Last Name (su apelido)
etc, etc
Once we see the patient, english is all we need but now we have to essentially do the onboarding process which slows the entry process.

Allow us to set one provider as a patient's main provider, only using the drop down list if they are consulting with another doctor in the same practice. This will reduce the time it takes when making appointments, especially when there are several doctors in the same practice. Typically a patient see's the same doctor upon return vistis, having their own set provider be a big help.

Having written a book that's the basis for how I practice medicine, I would like to be able to allow patients to have access to that book - but only through OnPatient. That is, they wouldn't be able to distribute it outside their portal. At the moment, I'd have to manually upload the pdf to each of my 3000+ patients - and that's just not feasible. I'm sure I'm not the only clinic with custom written material, and to be able to have those documents available to only my patients would be great! Thanks :)

The message center should be customizable, such that when the doctor is away there can be an automatic reply telling the patient how to reach the covering doctor; or for the doctor to be able to have a disclaimer about how to reach them in case of emergency

Please allow onboarding (filling out intake forms, signing consent) without an appointment. We screen patients before booking appointments. At first we were making fake appointments but it got too confusing. Now we switched to Touchhealth for intake forms which works great but we would really prefer to have everything integrated with Drchrono. Please allow this.

It's annoying that we have no way of knowing if a patient completes their onboarding (filling out forms, signing, etc.). Please add a way to notify through email that onboarding is completed. In the meantime I'll unfortunately have to use Touchhealth for intake forms which is a much better system. Unfortunate because I'm paying a lot for DrChrono and in the last year there's been no improvement at all with the Onpatient onboarding process

In addition to statements being sent automatically to Onpatient, I’d like to see options for all billing information to be sent automatically including; billing status, statements (regardless of there being a balance due), patient payment history, HCFAs and super bills.

Labs should be able to be sent directly to onpatient with a comment from staff. Communication of labs, x-rays and other results need a document trail and evidence of effort by physician offices to communicate with the patient. It would be great to allow a quick button to add a comment to a lab result, then push it to Onpatient, email or text message the patient. Other EHR have this ability. Thank you.

This is a real problem. I should not have to go into the schedule and manually add reminders when a patient has used onpatient to schedule online. It is not an idea for an improvement. This should have been included in the first build. It is NOT optional and really has a negative impact on my workflow.

We are having many patients bring up new symptoms or concerns via OnPatient.

We would like a way to provide some guidelines to the patients on the use of OnPatient messaging. For example:

"Secure OnPatient communication with your physician is designed to clarify treatment plans or prescriptions already discussed during an office visit.

New symptoms (unrelated to an existing visit), diagnosis, prescriptions or any health question that have not previously been addressed with your Doctor during an office visit require a schedule office visit."

I have had many patients confused about Onpatient. They call and say that they cannot find the intake forms. We have to tell them to click the 'check in' button. Could you please change what this button says? It should not say 'check in'. It should say 'begin onboarding' or something like that. Check in refers to checking in prior to the appointment, so it is not intuitive for the patient to click 'check in' when this is weeks before the appointment. Please change this so that it is more intuitive for patients to begin the onboarding process through Onpatient.

I want a 24 hour cut off so patients can't change or cancel unless it's 24 hour notice or they have to call the office. This is crucial. It costs us money when appointments are not filled due to last minute changes

An option where you can view current and invited patients.

When I push through well titled documents to onpatient what the patient received is a generically entitled (with my name) document - so when the chart has 30 documents - the patient sees 30 documents entitled the same with no option to rename. If I reference a document they have no idea which one unless they open each document on their end to find.

Solution: allow the document title in onpatient match the document's title in drchrono.

Ability to send selected sections of the complete note to the patient's onpatient portal without having to print the section as a pdf and save it to the computer then upload it to patient's chart, then click the button to upload to onpatient.

For example: Select "Print Sections" from the complete note. Then select SOAP Plan from the template list. Then click "Send to inpatient" button.

So much more simple and takes mush less time than having to download the plan, then upload the plan back to chrono, then send to onpatient.

It would be great if each room can be specific to a service being booked online and to actually mirror the availability on the schedule. We have 2 chiropractors and 7 massage therapists. It would be great if a client can request and book a certain chiropractor or massage therapist. Currently it looks like you can book a "type of appointment" on the widget but not all services are done in all the rooms. It doesn't take account what is actually available.