drchrono EHR

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  1. Have an auto reply option for patient messages in OnPatient

    There should be an option to set an auto reply message in case a provider is on vacation or something so that when a patient sends a message via OnPatient they will get a notice right away notifying them so that they don;t get angry or upset if the providers don't respond.

    78 votes
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      2 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Make Recurring Event searchable for patients with nicknames

      Right now if you want to use the patient search option for the Recurring Event feature it does not allow you to search for a patient if they have a nickname as part of their account, it will only let you search for patients that have first and last name only. For example I wanted to find the recurring event for Lucas (Luke) Smith either nothing comes up or it tells me no patients found but when I manually search for that event it's there.

      59 votes
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        3 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Letter Builder

        Please Please add or create a regular form that can automatically populate basic information such as Practice's Information, Patient's Full Name, DOB, Address so staff can use to give patient's. Please make them to were we can customize them ourselves for different types of letters. Examples are: Return To Work Forms, Pregnancy Verification Letters, Generic Letters, etc....

        Our other EMR had a wonderful letter builder I can show you. It is very helpful

        68 votes
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          4 comments  ·  1). New Features  ·  Flag idea as inappropriate…  ·  Admin →
        • Add a default option to the appointment status

          It would be helpful to have the ability to choose a "default" status that shows anytime an appointment is created initially. Here is my train of thought regarding this. The status defaults to "unconfirmed", once a patient confirms the appointment it can be switched to "confirmed", and etc

          7 votes
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            5 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • Remove canceled patients from daily schedule

            It is very distracting to see cancelled appointments on the schedule. I would love it if cancelled appointments can stay in the patients appointment history but be removed from the schedule. It blocks the space and makes it difficult to schedule someone else into that time slot.

            29 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Have a no charge appointment that doesn't show up in live claims feed

              Any solution will do....
              Have a "no charge" status appointment that doesn't show up in live claims feed or...
              Have an appointment profile that doesn't show up in live claims feed or...
              Have have a billing profile that doesn't show up in live claims feed.

              Our practice has a lot of follow up or check up appointments that are no charges to the patient (ie, can not charge the insurance either).
              And it is a total waste of time to manually sort through all the "claims" in live feed and "settle" the zero charge appointments.

              17 votes
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                2 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • Sign PDFs in the Chart - VERY IMPORTANT

                Our office currently sends documents/lab results daily to the physician in bulk - we have to save all of them to our computer and re-label all of them and then attach them to the email we send him, then wait for him to sign off on them all. He then signs it via PDF, then he sends them all back to us via email and we have to upload each one to the patient chart one by one. It is very time consuming this way since we get so many items.

                It would be great to have the ability to…

                10 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Claims Log needs more detail

                  I would like if each time a CMS 1500 form is printed for insurance claims such as auto payers and work comp that a date is added to the log so that we can appeal denial for timely filing. I have this option when I send electronically. This is very important for our type of office since we see quite a bit of work comp and auto patients. We do not send our paper claims through dr Chrono-we print them in the office and mail because the records must be attached. The log is very limited in what info it…

                  16 votes
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                    0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • Insurance effective dates

                    Can we have a Start Date field for a patient's current insurance coverage? Not just a start date for the old, expired policies.

                    4 votes
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                      3 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • Have space for parents names when it is a minor by patients name on main screen

                      I hate when I call a minor and don't know the parents name. It would be nice to show the guardians name on the first screen by patients name.

                      23 votes
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                        3 comments  ·  1). New Features  ·  Flag idea as inappropriate…  ·  Admin →
                      • Growth Chart Plotting

                        We need the capability to have the growth data/vitals to plot on a growth chart. This should be on the system especially for pediatric physicians. Currently it does not plot the accumulated growth date we put in the chart. Growth data is very important for us.

                        7 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • be able to send referrals for inactive patients.

                          Just because a patient is inactive doesn't mean that we don't still send records for them (if they have moved or switched providers). It would be great if they were still searchable in the Send Referral section. It really adds to the workflow to make them active again, send the records, and then go back and make them inactive again.

                          21 votes
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                            1 comment  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • Please allow us to have the ability to remove/hide some of the headers (e.g. mods/charge/adjmt) on Billing Statements.

                            The statements as they are now show way too much information - we really don't need it to show the charge to a patient's insurance, adjustments, what insurance paid, etc. They already get EOBs from their insurance company that have all this information....And all these other details on the bill from us make it very confusing for patients.

                            It would be great to be able to hide these columns on bills (when needed) so that it is only showing the date, provider, and balance due.

                            Also - there is still no way to add interest to balances past due, very…

                            21 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Make OnPatient Invitation not Expire

                              Please make OnPatient Invitations not expire as our patients are often times not able to fill them out before the expiration time. This leads to back and forth between the patient to get them a new OnPatient invite.

                              Thanks!

                              5 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • ALL Communication Logs be Editable

                                The only communication logs that are editable, are only those attached to a specific appointment. We do not attache our communication logs to appointments.
                                For us, it is where we put a note on what we spoke to a patient about or a question that the doctor answered for the patient, but we want to keep track of it or even just general updates to go back to. Sometimes, these need to be edited to add information to or just because there was a general error when typing. Archiving messed up communication logs is not helpful. We need them to…

                                9 votes
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                                  1 comment  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                • View flags within clinical note

                                  I like the idea of clinical flags, but it's too time consuming to view a flag from within the clinical note. You have to open a new tab, go to patient's profile page, click on demographics, then flags. Or go back to schedule, click on appointment, etc. It's not streamlined and too many clicks (honestly this is my biggest issue with DrChrono in general)

                                  Now with other EHRs i've used, you have notes for each patient that can be easily accessed from within the clinical note. Clinical flags should be able to be viewed easily from within the clinical note…

                                  36 votes
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                                    0 comments  ·  1). New Features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add live claims feed on EHR app for iPad and iPhone

                                    Please allow access to live claims feed on EHR app via iPhone and iPad

                                    9 votes
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                                      0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Improve iPhone and iPad messaging functionality

                                      The iPhone app does not have any messaging functionality. iPad app has a messaging center where I can read patient messages and respond, but there is no way to write a new message for a patient, nor is there anyway to read all messages from/to a patient like the website. Please improve the mobile apps so that they have full messaging functionality. You should be able to go to a patient's chart and see all messages and write a new message.

                                      41 votes
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                                        2 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • add in the ability to filter tasks by office and other identifying criteria

                                        When I go to my task center I want to be able to sort them by office and see what office each task is associated with in the task table.

                                        17 votes
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                                          0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • have an option when viewing the calendar to hide patient names

                                          Sometimes when scheduling at the front desk, patients try to lean over to see our calendar. However because the calendar shows every scheduled patient's full names, we have to ask the patient to please step away from the screen and to not look at it. It would be great to have an option to mask or hide patient names (or even to make them initials) so that patients can look at the calendar on my screen without violating the privacy of other patients.

                                          14 votes
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                                            1 comment  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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