drchrono EHR

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  1. Have an auto reply option for patient messages in OnPatient

    There should be an option to set an auto reply message in case a provider is on vacation or something so that when a patient sends a message via OnPatient they will get a notice right away notifying them so that they don;t get angry or upset if the providers don't respond.

    78 votes
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      2 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Make Recurring Event searchable for patients with nicknames

      Right now if you want to use the patient search option for the Recurring Event feature it does not allow you to search for a patient if they have a nickname as part of their account, it will only let you search for patients that have first and last name only. For example I wanted to find the recurring event for Lucas (Luke) Smith either nothing comes up or it tells me no patients found but when I manually search for that event it's there.

      59 votes
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        3 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Add a default option to the appointment status

        It would be helpful to have the ability to choose a "default" status that shows anytime an appointment is created initially. Here is my train of thought regarding this. The status defaults to "unconfirmed", once a patient confirms the appointment it can be switched to "confirmed", and etc

        7 votes
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          5 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
        • Have a no charge appointment that doesn't show up in live claims feed

          Any solution will do....
          Have a "no charge" status appointment that doesn't show up in live claims feed or...
          Have an appointment profile that doesn't show up in live claims feed or...
          Have have a billing profile that doesn't show up in live claims feed.

          Our practice has a lot of follow up or check up appointments that are no charges to the patient (ie, can not charge the insurance either).
          And it is a total waste of time to manually sort through all the "claims" in live feed and "settle" the zero charge appointments.

          17 votes
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            2 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • Claims Log needs more detail

            I would like if each time a CMS 1500 form is printed for insurance claims such as auto payers and work comp that a date is added to the log so that we can appeal denial for timely filing. I have this option when I send electronically. This is very important for our type of office since we see quite a bit of work comp and auto patients. We do not send our paper claims through dr Chrono-we print them in the office and mail because the records must be attached. The log is very limited in what info it…

            15 votes
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              0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
            • be able to send referrals for inactive patients.

              Just because a patient is inactive doesn't mean that we don't still send records for them (if they have moved or switched providers). It would be great if they were still searchable in the Send Referral section. It really adds to the workflow to make them active again, send the records, and then go back and make them inactive again.

              21 votes
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                1 comment  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • ALL Communication Logs be Editable

                The only communication logs that are editable, are only those attached to a specific appointment. We do not attache our communication logs to appointments.
                For us, it is where we put a note on what we spoke to a patient about or a question that the doctor answered for the patient, but we want to keep track of it or even just general updates to go back to. Sometimes, these need to be edited to add information to or just because there was a general error when typing. Archiving messed up communication logs is not helpful. We need them to…

                9 votes
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                  1 comment  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Add live claims feed on EHR app for iPad and iPhone

                  Please allow access to live claims feed on EHR app via iPhone and iPad

                  9 votes
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                    0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • Improve iPhone and iPad messaging functionality

                    The iPhone app does not have any messaging functionality. iPad app has a messaging center where I can read patient messages and respond, but there is no way to write a new message for a patient, nor is there anyway to read all messages from/to a patient like the website. Please improve the mobile apps so that they have full messaging functionality. You should be able to go to a patient's chart and see all messages and write a new message.

                    41 votes
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                      2 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • add in the ability to filter tasks by office and other identifying criteria

                      When I go to my task center I want to be able to sort them by office and see what office each task is associated with in the task table.

                      17 votes
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                        0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • have an option when viewing the calendar to hide patient names

                        Sometimes when scheduling at the front desk, patients try to lean over to see our calendar. However because the calendar shows every scheduled patient's full names, we have to ask the patient to please step away from the screen and to not look at it. It would be great to have an option to mask or hide patient names (or even to make them initials) so that patients can look at the calendar on my screen without violating the privacy of other patients.

                        14 votes
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                          1 comment  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Insurance effective dates

                          Can we have a Start Date field for a patient's current insurance coverage? Not just a start date for the old, expired policies.

                          1 vote
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                            2 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 page chronological list for pt contacts

                            We should be able to go to one screen to seen the trail of communication with patient. Thus, listing onpatient message, phone notes, and encounter notes in the same place in backwards chronological order so that you don't have to go clicking many extra inconvenient places to know if you did anything by phone since the last appt.

                            4 votes
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                              1 comment  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow multiple forms of payment for one appointment

                              We are a walk-in self pay only clinic and many times our patients make payments using two forms of payments but there is not currently any way to do this easily. If they pay half with credit card and half with cash we are forced to choose one of the other. We can right in the notes that it was partially cash but when checking the day sheets or overall sales it is difficult to see.

                              17 votes
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                                1 comment  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • Signature Block Options for Consent Forms

                                It is great to be able to get consents signed with onpatient. We have been working on creating a reffering doctor based Authorization to Release Records template that could be uploaded to the Consent Form Library. It would be even greater if we could allow for a DOB to be added to consent form signature blocks so that we can send over an auth to release records that has a sig and DOB rather than just the signature and date. It seems easier to do that rather than trying to program a button that is basically the "Send Referral" button,…

                                3 votes
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                                  0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                • Custom Demographics Improvement

                                  Custom Demographics are extremely lacking. They are limited in what can be entered, no smart fields and yet it's the only data that easily exported as a list.

                                  For example. Having 'how did you find us" or a similar question is not something we need in the clinical notes area we need it for marketing or some other reporting need.

                                  You also cannot have those fields be mandatory etc. I don't know why you can't make the custom demographics field the same as the form builder. It works under the same principle in theory.

                                  4 votes
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                                    0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Task the next appointment date...

                                    Please add the last and next appointment to the incoming message in the task screen. Our nurse (or me, the provider) has to go looking to see when their appointment is and put that in a task to me when I look at a test result.

                                    7 votes
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                                      0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Save message center document "notes" to patient charts

                                      When a "note" is added to a document in the message center, it should be saved and able to be viewed from the patient chart. At this time, all that I can see in the patient chart is the document, no anything that was commented about the document. We have numerous "messages" that come into the message center on a daily basis. Trying to sort back through the message center to find the document and note that was attached to it is extremely tedious. The lab section already saves comments that I make. This same function needs to be enabled…

                                      22 votes
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                                        0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Ability to change onboarding process for new patients vs follow up appointments

                                        We would like to gather all onboarding information for new patients.

                                        However, for follow up appointments, we would like to simply have them answer a few questions and sign consent forms.

                                        Can we have the option to assign the FULL onboarding process for new patients and then assign an abbreviated onboarding process for all follow up appointments.

                                        Thank you.

                                        105 votes
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                                          10 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Assign/define an office location per day in the Calendar

                                          I have multiple offices with multiple doctors that change each week. From the schedule, it would be nice to assign an office location to a specific day. This could also be done using Appointment Templates from the Calendar when hovering over an individual day, instead of from Schedule Tab above where its done across the entire week and cant be changed.

                                          2 votes
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                                            0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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