I suggest you ...

Allow more time for a patient to sign up for onpatient

Currently, a patient only has 24 hours to sign up for onpatient once receiving the email invitation. People are very busy and rarely get something done this fast (especially older people who don't check their email everyday). I recommend giving them a full week.

For instance, I invited about 200 clients at the same time to sign up and only 4 did within the 24 hour period. If I keep re-inviting all of them in bulk which is the only logical way to do this (instead of individually) that's a nuisance for those that already signed up.

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    Eric shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admindrchrono (admin, drchrono) responded  · 

    Thanks for reaching out! Our team has recently changed the behavior of the invitation to last for a week. This change will go into effect at the end of this week (6/10/2016).

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I totally agree. I wont use this feature because I had too many calls/complaints that they are locked out after 24 hours.

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