Allow us to add custom code and fee for cancelled or rescheduled appointments
Our office charges for appointments cancelled without a certain amount of notice. But when we change the status to cancelled, there is no option to put in a custom code to generate a charge.
So we either have to leave the appointment open, or mark them all as no shows.
Dr. Kristine Baker commented
I created custom services as well and call it a missed appointment fee.
Until drChrono adds this feature, as a workaround, I created several services. In our clinic, we have 30 minutes, 60 and 90 minutes appointments. Cancellation fee or no show amount matches the cost of the appointment slot. I created a service in the Custom code and also an appointment profile each type of cancellation/no show fee with different colors.