DO NOT use drchrono incoming fax feature
We recently switched our regular fax to drchrono fax and we are s****ed. As much as I like drchrono, the faxed feature is simply not working.
In our office, we follow very simple process:
1. Faxes come
2. We separate them into things that need to be sign and things that need to be simply uploaded
3. Provider signs whatever need to be signed
4. We upload everything to the corresponding patients
Drchrono fax feature does not take into account simple, real world scenarios:
1. Faxes can only be signed from the app, not from the website --this is limiting
2. It is common (for us) to received multiple patient information in one single fax. So, the original fax has to be split, but once split, it cannot be signed.
3. When splitting a fax, we end up with a copy of the document in the incoming messages, and a copy attached to the patient chart. Neither of them can be signed.
4. In our regular workflow, the receptionist receives and sort all faxes, so the provider only sees what she/he has to sign. With the way drchrono faxes work, now the provider has to review all faxes to sign then and then task the receptionist to split the faxes. —this is a wrong use of provider's time.
Simple, allow provider to sign any PDF in the system. Whether is a split fax or a PDF attached to a patient chart, the provider should be able to sign it at any time. I was informed that this capability existed before, but you guys remove it.
Thank you for your feedback. Please reach out to your drchrono Account Manager or file a ticket at https://drchrono.com/help
Raul Sanchez commented
Max, thank you for sharing the links. Unfortunately "Capability" and "Real World Needs" are two different things. I will explain: take as an example a referring doctor that faxes 3 notes, for 3 different patients, and only one (1) need to be signed.
The capability of signing faxes exists, but it does not address real world needs. In the real world, our medical receptionist handles faxes, rename files and tag them so the can be easily found.
The feature is so disconnected from the real world, that we chose to print faxes that were digitally sent, so the can be signed on paper, and then we have scan them again. This defeats the purpose of receiving faxes digitally.
Furthermore, the system does not match fax numbers with the contacts that we have. So all what we see is a list of fax numbers and it is incredibly challenging to find any document.
I really believe that the fax feature should be fixed and until then, people should not use it. We really regret the transition.
Good afternoon, another drchrono user here.
The capability to sign PDF files does currently exist, and in two places.
1) On the iPad for incoming faxes, as you mentioned above
2) On the iPad when attaching documents to a clinical note
Unfortunately neither of these are convenient options if you split an incoming fax and the patient doesn't have an appointment that day. You may want to reach out to your drchrono account manager and try to find a workflow for your practice.
If you don't know how to contact your account manager, you can open a support ticket (to contact your account manager) at https://support.drchrono.com/hc/en-us/requests/new.
I've read that at least one user had success with "Updox" as a fax preprocessor. You may also want to browse https://www.drchrono.com/apps/ to see if a third party offers PDF-signing (probably not, it's all billing and scheduling there).
Personally we just stick to our own fax machine for incoming faxes, write on the paper, and upload with a scanner.