drchrono EHR

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  1. Assess fees without making an "appointment."

    We charge patients for past due payments, returned checks, filling out forms, and refills outside of appointments. At the moment, in order to create those fees, we have to make an appointment. But that makes their "last appointment" inaccurate.

    38 votes
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      6 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • E-Faxing Overhaul!

      As an office manager, We were so excited about switching to e-faxing. We have had it for 1 week and I can honestly say it has NOT helped our workflow at all for 3 reasons:

      1) We cannot split faxes - this is important bc we often get 10-50 page faxes containing different patient reports from hospitals. So when we get these faxes, we cannot use the "attach to patient chart" feature. We have to print them off, sort them and rescan them into Dr Chrono and THEN attach them to the patient chart. Waste of time!

      2) We cannot…

      72 votes
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        11 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Prior auth integration

        Express scripts just notified me that some EHRs have an E-prior auth option that integrates with express scripts.

        I want that!

        33 votes
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          0 comments  ·  1). New Features  ·  Flag idea as inappropriate…  ·  Admin →
        • accountability

          I think you should be able to see who in the office scheduled the appointment. I don't think it shows who scheduled it so that you have accountability.

          12 votes
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            3 comments  ·  1). New Features  ·  Flag idea as inappropriate…  ·  Admin →
          • Eliminate duplicate "Active med orders" that result from clicking "resend selected meds"

            When I choose "resend selected medication" and send an eRx, this creates a separate listing on the active med orders list. This makes active med lists very messy and confusing. Resending the selected med should only update the date on the current listing.

            22 votes
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              2 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow us to add custom code and fee for cancelled or rescheduled appointments

              Our office charges for appointments cancelled without a certain amount of notice. But when we change the status to cancelled, there is no option to put in a custom code to generate a charge.

              So we either have to leave the appointment open, or mark them all as no shows.

              21 votes
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                0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow the option to set default appointment reminder profiles for patients.

                Allow the option to set default appointment reminder profiles for patients.
                Many of our patients rely on reminders, and there is a lot of room for human error if a staff member forgets to select a reminder profile when scheduling a patient's next appointment. It would be nice to have the option to set a default profile for patients where it auto populates the reminder profile when scheduling a new appointment for that patient.

                28 votes
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                  3 comments  ·  1). New Features  ·  Flag idea as inappropriate…  ·  Admin →
                • Color code exam rooms - improve scheduling

                  We want to look at a week or month view of the schedule to see if we can put ___ more appointments into a particular "exam room". For example can we schedule 3x more in exam room 1 on Friday.

                  That color code would help us identify which exam room is scheduled.

                  This also works for mobile practices -- we use the exam room to indicate location/geography Zone 1, Zone 2,...)

                  When a pt calls from 15 miles away, we want to immediately offer a day/time when medical staff will be in that local area.

                  14 votes
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                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow faxing of documents not related to patient

                    I ported over my Hellofax # to Drchrono assuming that I would be able to send out faxes in the same fashion. Upload a PDF, enter the number, and voila. But no, the current system only allows faxing of documents related to a patient file and the cover sheet is not optional. This is NOT a good system.

                    I am running a business. I have to fax documents unrelated to patients sometimes, such as forms to the IRS, etc. I thought about just adding document to my fake patient and sending it that way, but then the cover sheet has…

                    6 votes
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                      1 comment  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • make the receipt have the practice return address and the patients address so it would fit in a double window envelope.

                      when printing the superbill, the patient's address doesn't nicely fit in the window of an envelope for sending it to them. this is NECESSARY! we often receive patient payments for copays, glasses, etc, through the mail and we need to send them a receipt. it is inefficient to have to write the patient's address on a blank envelope, or to have to make labels for the patient's address. it seems COMMON SENSE that the patient's address should format so it would fit in a double window envelope on a receipt. plus, the practice address should fit in the right spot…

                      11 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow different place of service per service line

                        In the billing system, it is impossible to change item 24B(place of service) for an individual line. For example, if a facility service was performed for a patient in the facility, and after the visit the physician provides additional non face-to-face services offsite in the office, it is impossible to bill the offsite services and be reimbursed as they are not payable in the facility place of service.

                        6 votes
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                          2 comments  ·  1). New Features  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow an office to have different operating hours for each day of the week.

                          Currently the only option is 1 set of office hours. I open and close different hours each day I am open. This would allow the calendar to be set up appropriately for each day.

                          7 votes
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                            0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • Scoring testing forms such as PHQ-9

                            I would like to have our testing forms that requiring scores being automated so that we don't have to manually do this.

                            6 votes
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                              2 comments  ·  1). New Features  ·  Flag idea as inappropriate…  ·  Admin →
                            • fix the mobile website or add to the iphone app the ability to access MESSAGES

                              The iphone app does not let me access messages. When I go to the website on my phone browser, it loads in a way that doesn't let me READ any of the messages.

                              This seems like a really glaring absence, it terms of features.

                              6 votes
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                                2 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • 6 votes
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                                  1 comment  ·  drchrono  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow the ability to upload and store custom documents within Drchrono

                                  It would be helpful to have the ability to upload and store custom documents within Drchrono such as consent forms, ABI forms, biometric forms, etc. At this point the only way I've found to store custom information within Drchrono is to generate a custom call log and label it with the information I'm storing, or develop a template which generates an appointment which generates a billing episode.

                                  4 votes
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                                    0 comments  ·  1). New Features  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Show onpatient messages in conversation format

                                    I replied to a patient's onpatient message. When I go the patient's original message, I do not see my response. If I were to go back in the future and want to access my response, I would have to go to the sent folder and dig through. Not very convenient. I'm used to EPIC which has previous messages shown below so you can always see the previous conversation(s) if there is some back and forth. DrChrono would benefit from implementing this.

                                    4 votes
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                                      0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Able to print statements for the past year

                                      When patients request a statement of past payments for the year, usually for insurance. The program NOW makes you print every date time seen since they started here. That's a waste of paper and the patient doesn't want or need that!!! We should be able to request the dates we are wanting to print.

                                      3 votes
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                                        2 comments  ·  1). New Features  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Changing Colors for non-costum Billing Statuses

                                        It would be fantastic if we could change the billing status colors of the already present drchrono billing status. For instance, if the patient's insurance was already billed for that Date of Service, then we can see it with a different color on the calendar. There is currently no way to differentiate, at a glance, which appointments were billed and which still need billing when looking at the calender.

                                        As it stands, you can change the color of a custom billing status, but not the built-in billing statuses such as Bill Insurance, Balance Due, etc.

                                        4 votes
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                                          0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 9 votes
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                                            0 comments  ·  2). Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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